Refund Policy

InterviewAI is operated by prepair.app, Ukraine. Payments are processed by Paddle.com, our Merchant of Record, who handles all billing and refund transactions.

InterviewAI offers monthly subscription plans (Basic, Pro, and Team). You are billed at the start of each billing period. Subscriptions renew automatically until cancelled.

We offer refunds under the following conditions:

• You request a refund within 14 days of your initial purchase.
• You have not consumed a substantial portion of the service (e.g. completed more than 5 AI interview sessions).
• The service was not functioning as described due to a technical issue on our side.

Refunds for renewal charges are evaluated on a case-by-case basis. We generally do not issue refunds for renewal payments if the subscription was not cancelled before the renewal date.

To request a refund, contact us at support@prepair.app with the subject line "Refund Request" and include:

• Your registered email address
• Date of purchase
• Reason for the refund request

We will review your request and respond within 3 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method.

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then. We do not issue partial refunds for unused time after cancellation.

Team plan subscriptions (5, 10, or 20 seats) follow the same refund policy as individual plans. Refund requests must be submitted by the team administrator within 14 days of purchase.

For any billing questions or refund requests, contact us at support@prepair.app.